Refund policy
30 Days Money Back Guarantee
- Our money back policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you money back.
- To be eligible for this guarantee, your items must be returned to us and are in the same condition that you received it.
- To process your return, please email your request and order number to info@venobags.com, and send back the items to the following address:
1215 John Reed Ct, City of Industry, CA 91745
Refund Process (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
- There are certain situations where no refunds are granted:
- Any item not in its original damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Late or missing refund (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@venobags.com.
Replacement Policy (if applicable)
- Our replacement policy last 30 days and we only replace items if they are defective or manufacture damaged. If you need a replacement, please send us an email to info@venobags.com and send your old item to:
1215 John Reed Ct, City of Industry, CA 91745
Return and Replacement Shipping
- To return your product, you should mail your product to:
1215 John Reed Ct, City of Industry, CA 91745 - You will be responsible for paying your own shipping costs for returning your item.
- We recommend using USPS First Class Mail & USPS Priority Mail for shipping any returns to us.
- Please expect 3 to 5 business days to receive your replacement.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.