What is the return policy?
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. See our returns & refund page for more info.
What are the shipping options?
We currently have two shipping options which are standard and expedited shipping.
What are the international taxes, duties, etc. that I have to pay?
The customer is responsible for all taxes and duties (including VAT) imposed by their country of residence. Please check with your country's customs office to determine their procedures and any potential charges.
When will I receive my order?
Shipping time will depend on the option that you choose and where you are located.
What do I do if I never received my order?
Please contact your shipping carrier by using your tracking number. If you need further assistance, feel free to contact us!
What do I do if I received a defective order?
Let us know and we will happily send you a replacement!
How do I make changes to an order I’ve already placed?
Contact us as soon as possible and we will make the changes to your order if it hasn't already been shipped.
How is the product made? Where do the materials come from?
The product is handcrafted! Made with post-consumer recycled materials for sustainability.